Please read before ordering
These terms apply to purchases from Dash of Grace Natural Living (Pty) Ltd. By ordering, you confirm that the details are correct and that you accept these terms.
Prices are in South African rand and may change before an order is placed. Products are subject to availability. Adding an item to a cart does not reserve it; a standard order is confirmed only after successful payment. If an item becomes unavailable after payment, we will contact you about a replacement, credit or refund.
Unless identified as an actual product photo, website images are realistic illustrations of the variety and not the exact item supplied. Seeds, plants, bulbs, eggs, natural products and animals may vary in colour, size, shape, markings, maturity and seasonal appearance.
Unless a listing says otherwise, all plants are supplied small and young so customers receive fresh, established and well-rooted plants suitable for couriering. Selected plants may be sent bare-root. Some varieties naturally go dormant and may arrive with few or no leaves or visible growth.
Unpack plants promptly and allow them to recover in bright shade before gradually introducing them to final conditions. Growth depends on climate, soil, watering, handling and care. Guides are general information and should be adjusted for local conditions.
Germination, growth, fertility and hatching depend on storage, weather, planting or incubation conditions and handling after dispatch. We take reasonable care but cannot guarantee a particular germination or hatch rate. This does not affect rights where goods are defective, incorrect or not as described.
Delivery rates are shown before payment. Large, live-animal or remote orders may need confirmation or an adjusted quote. Courier times are estimates. Before dispatch, we take photographs of the products, packed contents and parcel where practical to record that the order was complete and in good condition when handed to the courier. Collection in Bronkhorstspruit or Centurion is by prior arrangement only; the private farm is not open to visitors or public browsing.
Please inspect an order immediately on arrival. Report an incorrect, missing or courier-damaged item to us within 48 hours and provide clear photos of the item, all packaging and the courier label. Keep the damaged goods and packaging until the claim is resolved. Damage caused while a parcel is in the courier’s possession will be investigated and dealt with through the courier company’s claims process, using our pre-dispatch photographs and the customer’s arrival photographs as evidence. Dash of Grace does not accept automatic responsibility for damage caused by the courier, but we will provide reasonable assistance with the claim and will comply with all obligations and customer rights under applicable South African law. Because plants, fertile eggs and other perishable goods are time-sensitive, change-of-mind returns may not always be possible.
Live animals are offered only where stated and subject to suitable welfare, collection and transport arrangements. A sale may be declined or cancelled if safe, humane arrangements cannot be made. Buyers are responsible for suitable housing, food, care and local requirements after collection.
Traditional-use and growing information is educational, not medical advice, and is not intended to diagnose, treat or prevent illness. Check identity and consult a qualified professional before medicinal use, especially during pregnancy, breastfeeding, for children or pets, chronic conditions or alongside medication.
Customer details are used for orders, delivery and requested updates. Newsletter emails require consent and can be unsubscribed from. Personal details are not sold. Payment and courier providers apply their own privacy terms.
All standard website orders are paid securely through Yoco. Pre-order requests do not require payment when submitted; Dash of Grace first confirms availability, timing, delivery and the final amount. After the customer accepts the confirmed pre-order, payment is completed securely through Yoco. An order is confirmed only after successful payment. Dash of Grace does not see or store customers’ card details.
These terms are governed by South African law. Nothing removes rights provided by law. If one part is unenforceable, the remaining terms continue. The version displayed when an order is placed applies to that order.