These terms apply to purchases from Dash of Grace Natural Living (Pty) Ltd. By placing an order, you confirm that the order details are correct and that you accept these terms. Nothing in these terms removes any rights you have under South African law.
1. Products, prices & availability
Prices are shown in South African rand and may change before an order is placed. Products are subject to availability. Adding an item to a cart does not reserve it; an order is confirmed only after payment has been successfully received. If an item becomes unavailable after payment, we will contact you to arrange a replacement, store credit or refund.
2. Photos & natural variation
Unless specifically identified as an actual product photo, website images are realistic illustrations of the variety and not the exact item you will receive. Seeds, plants, bulbs, eggs, natural products and animals may vary in colour, size, shape, markings, maturity and seasonal appearance. Photos do not guarantee exact flowering, fruiting, egg colour or final appearance.
3. Young plants, bare roots & dormancy
Unless a listing specifically says otherwise, all plants are supplied small and young so customers receive fresh, established and well-rooted plants that are a safer size for couriering. Selected plants may be carefully sent bare-root to reduce damage and parcel weight. Some varieties naturally go dormant in winter and may arrive with few or no leaves or visible growth. This does not necessarily mean that the plant is dead.
4. Plant care after delivery
Unpack plants promptly, water only as needed and allow them to recover in bright shade before gradually introducing them to their final growing conditions. Growth after delivery depends on climate, soil, watering, handling and care. Care guides are general guidance and should be adjusted for local conditions.
5. Seeds, bulbs & fertile eggs
Seed germination, bulb growth, egg fertility and hatching depend on storage, age, weather, planting or incubation conditions and handling after dispatch. We take reasonable care in selecting and packing products, but cannot guarantee a particular germination or hatch rate. This does not affect your rights if goods are incorrectly supplied, defective or not as described.
6. Delivery & collection
Delivery charges shown at checkout include the selected temporary delivery and packaging rate. Very large, live-animal or remote-area orders may require confirmation or an adjusted quote before dispatch. Courier timeframes are estimates and delays outside our reasonable control can occur. Free collection is by prior arrangement in Bronkhorstspruit or Centurion.
7. Problems, returns & refunds
Please inspect your order as soon as it arrives. Report an incorrect, missing or courier-damaged item within 48 hours and include clear photos of the item and packaging so we can assist. Because live plants, fertile eggs and other perishable goods are time-sensitive, change-of-mind returns may not always be possible. Any return, replacement or refund will be handled fairly and in accordance with applicable South African consumer law.
8. Live animals
Live animals are available only where stated and are subject to welfare, collection and suitable-transport arrangements. A sale may be declined or cancelled if safe and humane collection or transport cannot be arranged. Buyers are responsible for suitable housing, food, care and any local rules that apply after collection.
9. Plant uses & health information
Traditional uses, growing guides and educational information on this website are not medical advice and are not intended to diagnose, treat or prevent illness. Check plant identity carefully and consult a qualified healthcare professional before using herbs, especially during pregnancy, breastfeeding, for children, pets, chronic conditions or alongside medication.
10. Privacy & communication
Customer details are used to process orders, arrange delivery and provide requested updates. Newsletter emails are sent only with consent, subscribers may unsubscribe at any time, and personal details will not be sold. We take reasonable steps to protect information, while third-party payment and courier services apply their own privacy terms.
11. Payments
All standard website orders are paid securely through Yoco. Pre-order requests are not charged until Dash of Grace confirms availability and the customer approves the final order. Dash of Grace never sees or stores customers’ card details.
12. General
These terms are governed by the laws of South Africa. If any part is found unenforceable, the remaining terms continue to apply. We may update these terms as the shop and services develop; the version displayed when an order is placed will apply to that order.